Koala Outlet Warranty

The condition of our seconds, samples and discontinued products at our Koala Outlet will vary and you will receive the product in the condition it is in at the Koala Outlet Warehouse, whether in its original packaging or fully assembled. Some products might have a few imperfections, but they have all been quality checked so that they are functional and safe to use.

What is the Koala Outlet Warranty?

Our Koala Outlet Warranty covers physical damage or manufacturing defects in materials and workmanship for products purchased from our Koala Outlet - although there are some exceptions, such as damage that was apparent on simple inspection or brought to your attention at the time you purchased the product.

The terms of the Koala Outlet Warranty are specific to the type of product you purchase from us. It is a good idea to read these terms as they let you know important information about the Koala Outlet Warranty for your product, such as what the Koala Outlet Warranty covers and what it doesn’t (a.k.a., the exceptions). 

You can find the terms of the Koala Outlet Warranty at the following links:

• 2 years for large furniture (incl. mattresses, sofas, dining and storage): Download 2 Year KSH Warranty for Large Furniture

• 6 months for homewares and accessories: Download 6 Month KSH Warranty for Homewares

How to make a claim?

Please call 1800 575 337 or drop us an email via secondhome@koala.com so we can help get any issue sorted. We will require the following information from you to review a claim:

• details of the defect;

• proof of purchase from the Koala Outlet;

• clear photos of the defect; and

• clear photos of the product or ID label.

Koala will make every effort to promptly review your claim. If we determine that your claim is valid, we will (at our election) repair the defect or replace your product with a suitable replacement of equivalent condition at purchase (at our discretion). Please note the limited availability of products in our Koala Outlet. If your item is discontinued or a suitable replacement is not available, Koala may elect to replace the product you purchased with a similar alternative or refund the purchase price. We may ask you to arrange transport of the product you purchased to our Koala Outlet Warehouse for repair or replacement.

Consumer Guarantees

The benefits provided under the Koala Outlet Warranty are in addition to the rights and remedies of a consumer under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.